.1.- All reservations are fully paid in advance by credit card in our online payment form. Payment methods are visa, mastercard, american express, paypal
2.- Any change in the reservation requested by the client will have to be notified to us by email.
3.- In case of not being able to do the tour or flight due to bad weather, the client will be offered an alternative date to change the date of the tour, in case the client can not change his date , the refund will be 100 % of the amount paid
4.- All cancellations made by the client will have to be in writing by email. No cancellations by phone
5.- The cancellation penalty policies are as follows:
-If the client cancels 60 to 30 days or more prior to the guest’s arrival, a 80% refund will be made of the total amount of the reservation.
-If cancellation is made between 29 days and 8 days prior to arrival, refund will be 75% of the total amount of the reservation.
-If cancellation is made between 7 and 3 days prior to arrival, refund will be 50% of the total amount of the reservation.
9.- No refunds will be made in the following cases:
-If cancellation is made 1 to 2 days prior to arrival.
-If the customer arrives and decide not to take the service reserved, flights, transportation , ect
-If the customer cancels a reservation made for the period between December 20 to January 06. Or Eastern season
-If the customer does not show up to use his/her reservation or service payed
10.- SPECIAL CANCELATION POLICY
In cases of cancellations because of hurricane, earthquake, acts of terrorism or epidemics cancellations are agree the following rules:
If a client needs to cancel the penalty is 50% of the total amount paid. IF your reservation is made less than 3 days before the service day there are no returns.
Alternatively we offer a credit for the amount paid to use for a future reservation during the next 6 months for the same Season and rate reserved.
In case the client was to reserve in a different Season he will pay the rate difference.
The customer may not change your reservation for a future date during the year and then cancel demanding the return of 100%, all cancelations will be agree with this special cancelation policy.
11.- Refunds will be made to the credit card l used to pay for the reservation, within a term of 30 days after receiving the cancellation.